Privacy Policy

Octavia Cleaning Services Privacy Policy

Our contact details 

Name: Octavia Cleaning Services

Address: 131 Waterhouse Moor, CM18 6BG

Phone Number: 07566202012

E-mail: octaviacleaningservices@gmail.com

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· We collect your personal information to provide you a service, which information has been provided by yourself. 

We use the information that you have given us in order to contact you about our products and services we provide.

We may share this information with staff members.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You can remove your consent at any time. You can do this by contacting: 

Name: Octavia Cleaning Services

Address: 131 Waterhouse Moor, CM18 6BG

Phone Number: 07566202012

E-mail: octaviacleaningservices@gmail.com

(A) We have a contractual obligation.

(B) We have a legal obligation.

(C) We have a vital interest.

(D) We need it to perform a public task.

How we store your personal information 

Your information is securely stored. 

We may collect information such as, name and job title, contact information, address and postcode and other relevant information for example, phone number. We store your personal information electronically and in paper format. The information we keep is in a secure locked location to safeguard your personal information. We dispose of this information after a 12 month period. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at:  octaviacleaningservices@gmail.com or 07566202012 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: 

Name: Octavia Cleaning Services

Address: 131 Waterhouse Moor, CM18 6BG

Phone Number: 07566202012

E-mail: octaviacleaningservices@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk